Our Client’s Services were boggled down by Advertisers continuous consumption of the Providers availability based on the Advertisers schedule resulting in Customers appointment slippage, over-utilization of labor Resources leading to back-office bottlenecks and decreased Customer retention.
The CXCI Solution trained our Client’s Advertisers to funnel their messaging into a common format and methodology specific to each Providers’ interest and needs to funnel Advertisers intentions into a tabled hierarchy of specific fees quantified by each Providers’ Risk-to-Benefit time valuation.
Results: Drastic increase in Providers’ attention to Advertiser, Significant decrease in the Client’s operations and a substantial increase in Advertisers sales effectiveness.
ROI in excess of 5.1x over 18 months.
- Service Providers
- Advertiser Training Initiative
- Business type
- Brick & Mortar Networks